Frequently Asked Questions
Discover everything you need to know about our skincare collections, shipping policies, and commitment to well-being.
Are Humanrace products suitable for all skin types?
Yes, our routine is designed to be inclusive and effective for all skin types. Our products are vegan, fragrance-free, and dermatologically tested to ensure they are gentle yet powerful enough for everyone.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your package's journey to your door.
What is your return policy?
We want you to be completely satisfied with your purchase. We accept returns on unused and unopened products within 30 days of delivery. Please contact our support team to initiate a return label.
Does Humanrace offer international shipping?
We currently ship to a wide range of international destinations. Shipping costs and delivery times vary by location and are calculated at checkout. Please note that custom duties may apply depending on your country.
Are your packaging materials sustainable?
Sustainability is at our core. Our products feature a refillable system to reduce plastic waste, and our secondary packaging is made from FSC-certified paper and recyclable materials whenever possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as modern payment solutions like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.